Terms of use

This website is provided for your use “AS IS” without any warranties (whether express or implied) of any kind. As a result, no member of American Dry Cleaning Company trading as J F Stone Investments Limited, accepts any ongoing obligation or responsibility in respect of any errors, omissions, interruptions or delays in service which may occur.

Your use of this website and/or its various affiliates or subsidiaries is subject to the following terms and conditions:
Copyright and Trade Mark Protection

All content and information on this website is the copyright of American Dry Cleaning Company (henceforth referred to as the ‘Web Host’) or are reproduced with permission from other copyright owners, which shall henceforth be referred to as ‘The Copyright Holders’. All rights are reserved. Members of the American Dry Cleaning Company do not give persons accessing this web site permission to use any trade mark used in the web site. Unauthorised use may constitute an infringement of the relevant owner’s rights. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of The Copyright Holders. The Copyright Holders and/or any other names of products or services provided by The Copyright Holders and referred to on this web site are either trademarks or registered trademarks of The Copyright Holders. The copyright and all other rights in all of the material on this web site are owned by the member or members of the American Dry Cleaning Company listed on the relevant web page or the material is included with the permission of the rights owner. You may copy material on this web site for your own private or domestic use only. All other copying is prohibited.

For information on obtaining permission to reproduce or translate copyright material belonging to The Copyright Holders, please e-mail us at [email protected]

The Web Host makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided ‘as is’ and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. The Web Host makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall the Web Host, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written license or subscription agreement from the Web Host in respect of the use of any online service provided via this website.

Links

Links to other websites are provided by the Web Host in good faith and for information only. The Web Host disclaims any responsibility for the materials contained in any website linked to this site.

Applicable law

This website, including these legal notices, shall be governed by and construed in accordance with English law.

Service terms and conditions

In these Terms & Conditions, “we” means American Dry Cleaning Company and “you” means you – our very important customer

1. PAYMENT

– We do not accept cash or cheque payments
– All prices are subject to VAT at the current VAT rate
– All prices are from, and subject to change from time to time and may vary due to the texture of garment, service required and value of the garment
– Payment needs to be made to us in full before we can release items back to you
– We reserve the right to suspend servicing you indefinitely, the firm does not need to give any grounds for this suspension. Please note the Firm’s decision is final.

– Refunds are only authorised on reasonable grounds, full and final settlement of a complaint and as per T&C’s below, any refunds will only be directly authorised by head office. Credit card payments can take up to seven days to be processed by the sender bank

– Cancellations for home cleaning bookings (Rugs, carpets, curtains, blinds, upholstery … this isn’t an exhaustive list) made within 72 hours of confirmation date, and before any service processing has begun, are eligible for a full refund. After 72 hours, the payment becomes non-refundable, as preparation for the home cleaning service is considered to have commenced

2. DROPPING OFF ITEMS

You will be given a till ticket. Check the ticket order, count, and description together with the annotated state and condition of the items and ticket value. This is final between you and the Firm.

If you believe the depreciated value of your garment/item exceeds 10 times our service charge, please declare the value. In which case the garment/item will be serviced at 1/10th of the declared value of the item. [This service charge is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines as our maximum liability for any claim]

We will require a completed and signed Customer Consent Form (without modification) to authorise the processing of any item that we consider a risk from one of our attended branches. We also request this form to be completed for processing – curtains, rugs, leather, fur and suede, wedding/ beaded/evening dresses, shoes and or other household or non-clothing items. In each case a non-refundable deposit will be taken. We reserve the right to re-schedule take-downs or rehangs in the case of curtains/blinds within 10 working days if we are unable to complete the work on the day. The full service charge needs to be prepaid before the service can take place. Please note we cannot guarantee the result of the cleaning process and the removal of stains. In the event the transaction is a distant selling arrangement then “informed consent” will apply, where the supplier has informed the customer of the terms and conditions of sale and the quote or sale is confirmed.

Online and App Orders

By placing an order online via our website or mobile app, you confirm that you have read, understood, and accepted these Terms & Conditions in full prior to submitting your order. The garment description, count, and service type that you provide at the time of booking are taken as final. American Dry Cleaning Company accepts no liability for any discrepancy between the description provided at the time of booking and the items actually received, where that discrepancy arises from information provided by you. Upon collection of your order by our team, our count and condition record as documented by our driver or branch staff shall supersede any prior booking description and shall be final for the purposes of these Terms & Conditions.

3. COLLECTING ITEMS & INSPECTION

a) Upon collection of your order, we kindly request you to carefully count the number of pieces received.

– It is your responsibility to ensure that the items received correlate with your order.

– We encourage you to thoroughly inspect the state and condition of the finished items at the time of collection.

– Any complaints or concerns regarding the order must be addressed and resolved before leaving our premises. Furthermore, any escalation through our customer service team must be done within 48 hours.

b) Satisfaction Guarantee:

– We strive to provide high-quality dry cleaning services and aim for your complete satisfaction.

– It is important to notify us immediately if you are dissatisfied with the state or condition of any item in your order.

– We will make every reasonable effort to address and resolve any issues brought to our attention at the time of collection.

c) Post-Collection Complaints:

– We regretfully inform you that any complaints or claims regarding the state or condition of the items made after the collection will not be entertained.

– It is crucial to thoroughly inspect and report any concerns at the time of collection to ensure a prompt resolution.

– Once the items have left our premises, we cannot be held liable for any damages, discrepancies, or dissatisfaction, unless raised with the customer service team within 48 hours.

Lost tickets will require ID, and you will need to sign for the order collected.

Check your order is complete in the shop or on delivery to your home, office or hotel-no liability for missing items once you leave.

Uncollected items may be disposed of after 90 days. Collected items in an ADCC QR code bag will be sent back with the customer delivery. We will not be held liable for any loss of bespoke (non ADCC) laundry bags that cannot be scanned in such an event.

On collection of curtains and rugs or items that require a quote from us in the first instant will be collected and brought back to our production facility. Where the quote is not accepted a £75 surcharge will be levied for the collection and return of goods back to the customer.

For curtain / rug collection and take-downs we will provide a quotation based on your measurements. Should the measurements differ, we will charge accordingly at the same rate. In the event you request the items back without cleaning a minimum collection and delivery of £150 will be levied. If multiple curtains, and or a takedown has been requested then the carriage will be worked on the weight of curtains and labour will be charged at £115 per hour.

Should your curtains or rug(s) be in storage for more than two weeks after the service has been complete, we reserve the right to charge a minimum of £150 per week per item to keep them in storage.

3A. RUGS AND CARPETS — SCOPE OF QUOTATION AND ON-SITE HANDLING

(a) All quotations for rug and carpet cleaning are provided on the basis that the item has been made accessible and free of obstruction by the customer prior to our attendance. Unless expressly agreed in writing beforehand, our quotation covers only: (i) the rolling of the rug in situ; (ii) collection and transport to our production facility; (iii) the cleaning service quoted; and (iv) the return of the rug to the customer’s premises in its rolled state.

(b) The quotation does not include the moving, lifting, or repositioning of furniture or other household items, the unrolling of the rug upon return, or the placement or repositioning of the rug within the property. Where, as a gesture of goodwill, our operatives assist with any such task, this shall not constitute acceptance of any obligation to do so, nor shall it form part of the contracted service.

(c) Where a customer requests the unrolling and repositioning of a rug upon return, or the moving of furniture to facilitate collection or return, this constitutes an additional service which must be requested and paid for in advance, at the following rates:

– Medium rugs (up to 3 metres in longest dimension): £350 plus VAT

– Large rugs (over 3 metres and up to 5 metres): £450 plus VAT

– Rugs of 5 metres and above: £750 plus VAT

(d) Our operatives reserve the right to decline any furniture moving or rug placement where, in their reasonable opinion, doing so presents a health and safety risk, a risk of damage to the property or its contents, or requires more than two operatives. We accept no liability for any damage to flooring, furniture, or other property arising from any handling carried out at the customer’s request under this clause.

4. GENERAL EXCLUSIONS

Unfortunately, we cannot be liable for:

(a) Any item which suffers colour loss /colour run/ shrinkage/ delamination/ texture change/ pulled material, additional staining and or any damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to, and or were we have tested the textile prior to cleaning (due to no care label), and it consequently fails during any cleaning method employed by us

(b) Any shirt processed by us (cleaned , laundered, or pressed only) that gets ripped or damaged, shrunk, experiences colour loss/change and or suffers button or attachment loss following our shirt cleaning procedures. Any synthetic /feather and or down filled item e.g., ski wear, all household (duvets, mattress toppers, pillows), puffa /Down jackets, and coats that shrinks, clumps, or loses texture

(c i) Any accessory attached to or contained within any item or order is included at the customer’s own risk. An “accessory” includes, but is not limited to, belts, buckles, buttons, brooches, beading of any type, painted logos, leather trims, furs, signage, zips, detachable hoods, collars, inner linings, and non-ADCC laundry bags. The company accepts no liability for the loss of or damage to any such accessory resulting from pin labelling, tagging, or standard processing procedures.

(c ii) In any instance where you supply garment covers, shoehorns, or cloth protection covers for shoes or handbags, you do so entirely at your own risk. The company will not be liable for any loss of or damage to these items.

(d) Any item which is damaged by any accessory on that item E.g. zips, belts, buttons, beading, broaches, leather strips and patches during the cleaning process. This is not an exhaustive list

(e) Any ink marks/colour run left behind by our labelling system, or third-party colour runs from any other garments in cleaning cycle

(f) In the event that any item or garment is lost or damaged by us and is part of a set E.G., two-piece suit / furnishings / curtains / upholstery / laundry, we will only compensate for that lost / damaged item that is documented on the customers ticket. We will not compensate for the retrospective value of whole set loss / damage.

(g) Any item that does not show cleaning instructions, and has not shown colour fastness dye following testing, that runs on other garments, or a dark colour onto a lighter colour in the same garment.

(h) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process, including all types of pleating as well as sun ray pleating

(i) Any item with adhesives or interfacing which leave a mark after cleaning

(j) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process E.g., shirt cuffs, collars, and body, any abrasions on garments from friction marks from handbags and belts and accessories ,to garment stress areas, such as crotches, seats, knees and all hems

(k) Labelling procedures and policies undertaken by ADCC on all client garments and goods for the purposes of any service or storage we undertake

(l) Curtains, blinds (venetian, roman) – For the avoidance of doubt we are not responsible for the following :

– Glued-on trims – many adhesives will not withstand the solvents used in cleaning, especially if affected by exposure to light or if more than one year old
– Tassels – these may have been weakened by the effects of light and mechanical action
– Tie-backs – many of these are not designed to be dry-cleaned. Some are stiffened with plastic liners and often glued during make-up for ease of manufacture
– Weights in the bottoms of curtains – these can be small, round, lead weights or chains that can do untold damage during cleaning as they are smashed against the cage sides during the tumbling action. Customer must remove if possible
– Swags and tails – these are often cut on the cross (bias) to aid the drape. They can be pulled out of shape during cleaning.
– Silver and gold painted designs – most pigments only adhere lightly to the surface of the fabric and can be lost during cleaning. Some may survive the first or second clean, but loss can be progressive over each clean, depending on the amount of mechanical action they are subjected to. Please be aware we are not responsible for this loss
– Flocked velvet may change in nature and become hardened
– Watermarks contained within the fabric – May not be possible to be removed during cleaning
– Old or Poor Stitching – May loosen during cleaning
– Weakened Fabric as a result of ultraviolet light exposure – May only be noticeable after they are taken down. Weak fabric may be damaged during cleaning, especially curtain linings, and blackout linings
– Shrinkage – In the cleaning process may be up to 10%. Stretching post-cleaning may restore some of this length, but they may relax over time. We are not responsible for curtain shrinkage

– Stains – We cannot guarantee the result of the cleaning process and the removal of stains.

– We reserve the right to re-schedule takedowns or rehangs in the case of curtains within 10 working days if we are unable to complete the work on the day.

– Third-Party Tracks, Poles and Fittings – Curtain and blind take-downs and rehangs are quoted on the basis that existing tracks, poles, brackets, fixings and fittings are sound, correctly installed, and fit to bear the load of the curtains or blinds. Where our operatives determine, in their reasonable opinion, that existing fittings are unsafe, incorrectly fitted, of an inappropriate specification, or present a risk of damage to the property, the fittings or the curtains, they may decline to complete the work. In such circumstances we will offer a rescheduled attendance within 10 working days once the customer has remedied the fittings at their own cost. Where the customer declines a rescheduled attendance, the charge for the attendance shall be retained to cover the cost of the visit. We accept no liability for any tracks, poles, brackets, rails or fittings supplied or installed by third parties, nor for any damage to, failure of, or defect in the same, whether apparent before, during or after our attendance.

– Exclusion Clause for Household Items – All curtains, cushion covers, and upholstery must be cleaned together as a set. We cannot accept responsibility for any colour variation that may occur after cleaning. As fabrics become cleaner and the fibres are restored, they may reflect light differently, resulting in a change in appearance. Therefore, we highly recommend cleaning all items in a set to avoid discrepancies in colour. If any colour change occurs, we will not be held responsible.

We will require a completed and signed Customer Consent Form or “informed consent” electronic confirmation to authorise the processing of any item, as these are considered high risk. We also request this form to be completed for processing – you accept and agree that no liability for damage will lie with the company.

(m) Household items (duvets, bedspreads, cushion/sofa/upholstery covers, rugs, curtains) can demonstrate up to 25% shrinkage and fabric texture change, including but not limited to leather and suede items that shrink, lose colour. Melted buttons/zips/Velcro, in addition can also demonstrate shrinkage

Please note that adhesives, defects, and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.

(n) Alterations, Repairs & Reweaving that do not adhere to the client’s final instructions, as these instructions may vary due to conversations and expectations between the parties.

Furthermore, for complicated shortening, tapering, and restructuring of garments, it is necessary for the client to come in for mid-fittings with our tailors to ensure the correct tailoring processes are carried out. Please note that if the client does not attend these fittings, the company is relieved of any obligation, should the final results not meet the client’s expectations.

All alterations, repairs and reweaving must be prepaid. We will be not held liable for any pinning carried out by the customer prior to mending. We will not be liable for the finished repair results for All pinning carried out by our representatives such as shorting, lengthening, taking in or out, tapering, hemming and not limited to all alterations and repair instructions will be confirmed as full and final by the customer. All repairs must be cleaned and paid for prior to repairs for Health, Hygiene and Safety purposes.

You the customer are fully aware and have understood, that any reweaving/invisible repair method employed by ADCC on your instruction, will not be invisible to the naked eye, will contain fabric blemishes, as new material is being introduced, and may have a differential colour tone as the light hits the repaired reweaved fabric.

(o) Shoes, trainers, suede, boots we will require a completed and signed Customer Consent Form or “informed consent” confirmation to authorise the processing of any item, as these are considered high risk. We also request this form to be completed for processing – you accept and agree that no liability for damage will lie with the company.

(p) Textile Restoration items (garments, curtains, rugs, blinds, sofa/cushion covers and similar items) undergoing fire, flood or smoke damage is at the risk of the owner/agent providing these restoration works. Irrespective of the perceived results these works are payable in full as quoted, and not at the discretion of instructing owner or agent. We cannot guarantee the result of the cleaning process and the removal of stains.

(q) Any dry cleaned, laundered, or pressed garments or items that presents tears and rips following the cleaning process , where no adverse conditions occurred during the cleaning process,

(r) Any feather / down or synthetic filled item, or garment e.g., duvets, mattress protectors, bedspreads, any bedding, or household items. All ski wear, puffer/down jackets, coats ,gilets and head wear that rip or tear, The inner filling clump and or change structure following the cleaning process of these items. Please note these items may still fail even if cleaned successfully in the past

(s) Any leather, suede and or fur garment we will require a completed and signed Customer Consent Form or “informed consent” confirmationto authorise the processing of any item, as these are considered high risk. We also request this form to be completed for processing – you accept and agree that no liability for damage will lie with the company.

(t) Any wedding ,bridesmaids, christening, evening and cocktail dresses and wear we will require a completed and signed Customer Consent Form or “informed consent” confirmation to authorise the processing of any item, as these are considered high risk. We also request this form to be completed for processing – you accept without modification and agree that no liability for damage will lie with the company.

(u) We will clean your garments according to their care labels and follow TSA and Guild of Cleaners & Launders industry guidelines. While we will make every effort to remove stains, we cannot guarantee complete removal. Clients are still responsible for payment regardless of the stain removal results.

(v) If a customer requests a second cleaning in an attempt to remove a stain, they must sign a waiver allowing us to use intensive cleaning methods. Please be aware that these methods may potentially damage the fabric.

(w) Elastane / Elastin Fibre Migration

Where a garment submitted for cleaning or processing contains elastane (elastin) fibres, and those fibres subsequently migrate through or emerge at the surface of the outer shell fabric, American Dry Cleaning Company shall not be held liable for such an outcome where:

the garment has been processed strictly in accordance with its care label instructions; and

no adverse conditions — including abnormal temperatures, solvent concentrations, or mechanical action — were applied during the cleaning process.

Elastin fibre migration and the delamination of bonded or laminated fabric constructions containing elastane are recognised manufacturing defects that may be latent at the point of purchase and only become apparent upon first or subsequent cleaning. Such outcomes are consistent with the provisions of BS EN ISO 3175, the British Standard governing the professional care, dry cleaning and laundering of textile fabrics and garments. In such circumstances, the customer’s recourse lies with the retailer or manufacturer under the Consumer Rights Act 2015, and not with American Dry Cleaning Company.

(x) Perfume, Deodorant and Chemical Residue

We cannot be held liable for any adverse reaction, colour change, fabric damage, or staining that occurs during the cleaning process where the garment has been treated with, or is contaminated by, perfume, deodorant, antiperspirant, body lotion, hairspray, insect repellent, or any other chemical substance applied prior to submission for cleaning. Such substances can react unpredictably with professional dry cleaning solvents and laundering agents, causing outcomes including but not limited to colour bleaching, fabric weakening, dye migration, and surface deterioration. The presence of such residues on a garment prior to cleaning constitutes a pre-existing condition for which ADCC accepts no liability.

(y) Handbags, Luxury Accessories and Leather Goods Restoration

Handbag cleaning, restoration, colour restoration, re-dyeing, re-waxing, and leather goods treatment are specialist services carried out entirely at the customer’s own risk. By submitting a handbag or leather accessory for any such service, you acknowledge and accept the following:

We cannot guarantee the matching of original colours or finishes where restoration or colour work is undertaken, as dye absorption varies significantly between leathers, coatings, and original manufacturer treatments.

Hardware, metal fittings, clasps, zips, chains, and decorative elements are included at the customer’s own risk and may be affected by cleaning agents or handling during the restoration process.

Exotic leathers (including but not limited to crocodile, python, ostrich, and stingray) are subject to particular variability in treatment outcomes and are accepted at heightened risk.

Prior repairs, re-dyeing, or treatments carried out by third parties before submission to ADCC may affect the outcome of our work, and we accept no liability for outcomes attributable to such prior treatments.

The declared or depreciated value of handbags and leather accessories for the purposes of any claim shall be subject to the TSA fair compensation guidelines and our standard liability cap as set out in Clause 6 below.

We will require a completed and signed Customer Consent Form or “informed consent” confirmation prior to commencing any handbag or leather goods restoration work. You accept and agree that no liability for damage will lie with the company where this consent has been given and the work has been carried out using reasonable skill and care.

4A. DYEING SERVICES

Garment dyeing is a specialist service offered by American Dry Cleaning Company. The following terms apply to all dyeing work undertaken by us and form part of our General Terms and Conditions. By submitting a garment for dyeing, you acknowledge and accept all of the following conditions in full.

(a) Garment dyeing services are carried out entirely at the customer’s own risk. The dyeing process is complex and its outcome is subject to variables beyond our control, including but not limited to the original fabric colour, fibre composition and structure, dye absorption rates, and the presence of any prior treatments, finishes, coatings, or stains applied to the garment.

(b) Whilst American Dry Cleaning Company will exercise all reasonable skill and care in carrying out dyeing work, we cannot guarantee the final colour result. Colour matching is provided as a guide only. The finished colour may differ from any Pantone reference, colour swatch, sample, or description provided by the customer, due to the inherent variability of the dyeing process across different fabric types and fibre compositions.

(c) We cannot guarantee the texture, handle, or feel of any garment following the dyeing process. Certain fibres and fabric constructions may be affected by the chemical and thermal processes involved in dyeing, and the customer accepts that changes to the hand-feel, drape, or surface finish of a garment may occur.

(d) We cannot guarantee against shrinkage or dimensional change. Natural fibres in particular — including silk, wool, cotton, and linen — may be susceptible to shrinkage or distortion as a result of the dyeing process, notwithstanding the exercise of due care and skill by our technicians.

(e) Garments containing mixed fibre compositions, synthetic blends, coated fabrics, bonded or laminated constructions, or embellishments (including but not limited to beading, sequins, prints, embroidery, appliqué, or metallic threads) are accepted for dyeing at increased risk. We cannot guarantee uniform colour absorption across different fibre types within the same garment, and results may vary. Embellishments and decorative features may be adversely affected by the dyeing process, and we accept no liability for damage to or alteration of such features.

(f) We cannot guarantee colour fastness following dyeing. The customer accepts that dyed garments may be susceptible to fading, bleeding, or colour transfer during subsequent wearing, washing, or cleaning, and that this does not constitute a defect in the dyeing service provided.

(g) Prior to any dyeing work being undertaken, we will require the customer to complete and sign a Customer Consent Form acknowledging the risks set out in this clause. The dyeing service will not proceed until this form has been received and countersigned by a member of our team.

(h) The company accepts no liability for any outcome arising from the dyeing process — including but not limited to variation in colour, shrinkage, texture change, structural alteration, colour fastness issues, or damage to embellishments — where the service has been carried out using reasonable skill and care. The customer’s decision to proceed with the dyeing service constitutes full and final acceptance of the risks described in this clause.

5. CUSTOMER SERVICE

In the unlikely event that you are not satisfied with your purchase, please return the item to the branch along with the receipt. The item must be returned unworn, unused, in its original packaging, and with the original ticket attached.

For clarity:

All garment complaints must include the original packaging and ticket. Without these, the complaint cannot be reviewed. Complaints regarding garments must be sent to Head Office via the branch for inspection. Upon initiating a complaint, you will receive a Customer Service Form. This form must be fully completed, including a signature from the account holder, and must be accompanied by the relevant receipt.

Once the form is submitted, no changes can be made after the complaint has been processed. Any unauthorised amendments to the form after submission will be reported.

Please note that the service for the affected item(s) must have been paid for in advance to proceed with the complaint. Failure to meet this requirement will invalidate any potential complaint.

Please notify us of any such complaints within 48 hours from collecting your item. After those 48 hours we will not be responsible for any such claims. For missing or lost items, we have 14 working days search our depots and to return the item.

Under the Consumer Rights Act 2015, the service provider has the statutory right to be given an opportunity to rectify any issues before any complaint can progress

We will not be held liable where the customer service process is not followed, and the garment is not made available for inspection within 7 days of raising a complaint. In such circumstances we will not be able to progress with your compliant. In cases where a claim involves stored garments or supporting documentation, we allow a maximum response period of up to 20 weeks from the date the claim was initially raised. If no response to an offer is made within 14 days and if no reply is received within this period of time, we reserve the right to consider the matter closed and no further action or compensation will be provided. This timeframe accounts for the nature of garment storage and documentation handling, while ensuring operational efficiency and fair resolution processes.

6. CLAIMS

Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines when a valid proof of purchase is provided. Where proof of purchase cannot be provided,

We default the minimum age of the garment to 30 months plus and our liability will be the lesser of up to 3 times the cleaning cost or the depreciated value, as determined by the Textile Service Association (TSA) fair compensation guidelines. A submitted claim will be subject to the underwriting terms where the garment will be deemed to be written off by the insurance company who will determine the value of the claim calculated using the TSA fair compensation guidelines. If a payment has not been made or a refund has been issued, and the cleaning cost is zero a claim will not be possible.

We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.

– Any claim settled by us will be on condition that it is accepted by you as full and final settlement
– We will not be liable for any damage which is not related to or caused by the cleaning process
– We will not be liable for any claim which is excluded under the General Exclusions paragraph above [clause 4] or if you haven’t followed the process for making a claim under the Customer Service paragraph above [clause 5] – We follow the Textile Service Association (TSA) industry guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value, and proof of purchase from you is clearly established. Please note, for the avoidance of doubt, where a garments age is not proven e.g., Presentation of a purchase receipt, we will refer to the industry guidelines where most dry cleanable garments have an average age of three to five years. We do not replace old for new and therefore need to establish the age, state, and condition of the item(s) prior to any compensation being paid out. We will apply a depreciated value to the item(s) as set out by the TSA guidelines.

[For avoidance of doubt our maximum liability is limited to the lesser of 10 times the cleaning cost (including the service charge) or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines as our maximum liability for any claim]. Where the operator has put in a description and the charged for the service is deemed as final for compensation purposes.

– If there is doubt as to the cause of damage to any item, and only provided the garment has a care label, then an independent third party will be appointed jointly and paid by yourself initially. You will be provided up to a minimum of two independent fabric testing houses to choose from. The result of such analysis will be final and will form the basis for any compensation due or used by the parties in any escalated claims. The costs of any such analysis shall be paid for by the party which the testing house determines is liable. Should ADCC be found liable we will compensate you as per our T&Cs in clause 6 above.

– All alterations, repairs and reweaving must be prepaid. We will be not held liable pinning carried out by the customer. Any pinning carried out by our representatives such as shorting, tapering and alterations of repair instructions will be confirmed as full and final by the customer. All must be cleaned and paid for prior to repairs for Health, Hygiene and Safety purposes.

– You the customer are fully aware and have understood, that this reweaving repair method will not be invisible to the naked eye, will contain fabric blemishes, as new material is being introduced, and may have a differential colour tone as the light hits the repaired reweaved fabric.

– Bag Wash and Fold – We are not responsible for any losses of socks, underpants/ boxer shorts, panties/ tights ,T-shirts, polo shirts, trousers , blouses, towels … this isn’t an exhaustive list that is handed in by you for a bag wash service. Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 2 times the service cost, up to a maximum of £60.

We are not responsible for any shrinkage, stretching or colour run, that occurs in this service of any items.

7. COLLECTION AND DELIVERY

– Upon booking in your collected order at one of our branches or via home collection, our description and count on how many items are received in is final. Any discrepancy in collection counts need to be vocalised upon collection. We accept no liability for any discrepancy in count after arriving in a branch or our Central Processing Facility, for home collected orders.

– We endeavour to deliver your items when expected, however, due to London traffic, circumstances may arise which make it impossible to deliver at the time originally booked. In these rare instances we will endeavour to inform you of the delay ahead of time and reschedule the delivery at your convenience, subject to availability.
– If you need to change your booking time for any reason, please inform us as soon as possible so we can rearrange your delivery.
– If there is no response or we are unable to gain access to your property at the scheduled time, we will contact you to rearrange your delivery; however, we reserve the right not to accept an order, to cancel an order or terminate your account if this occurs repeatedly. In the event that we collect an order or item and the customer decides not to proceed with the cleaning to due to the costs/ quote given by us, as the description given by the customer is incorrect or there are more items described on the order a £30.00 minimum charge will be levied for the collection and re-delivery of that said order or item

– We reserve the right not to accept an order or cancel and order if there is reason to suspect our staff may be at risk of physical or verbal abuse upon collection or delivery of your items. If we have attempted to make a collection or delivery the first failed attempt will be charged at £10.00, the second attempt £20.00 and the third attempt at £30.00. If we have attempted to deliver twice your items to your address, on the allotted time, and you have not been in. A £30.00 surcharge will apply for a third delivery, on every further attempt. Please note that our count and description is final. Any stains or damage on your garments, together with price changes you will be informed via email or text prior to processing. All payments for your orders must be made prior to the deliver

– We will charge you Congestion Charge (CC) at the daily chargeable rate each time we enter the CC zone on collecting and delivering your order.

– Please make us aware of any issues that may arise when attempting to access your property. We reserve the right to decline any order that requires collection or delivery above the third floor, should there be no access by lift, either permanently or temporarily. Where possible, practical and not a health and safety issue, we will endeavour to explore ways of completing your collection or delivery but cannot guarantee we will be able to do so.

8. OTHER

The cost of joining our Priority Club Membership is non-refundable. The Priority Club Membership is an annual fee

Refunds on retail items will require a proof of purchase must be returned in a saleable condition within 72 hours.

We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.

Only one offer is available to be used at the one time of advertising, offers will not be available to be used in conjunction with each other at the same time

Service wash Terms and conditions – Wash Dry and Fold (Service Washes)- Term and conditions :

We do not take responsibility for sorting through soiled laundry prior to washing. Please prepare it as if washing it yourself.

Separate and sort your colours (preferably into different bags) therefore no liability for colour run and discolouration

Check the suitability of all items for;

• Washing
• Tumble drying is at 60c. (Unless you clearly request lower drying temperature). No liability for shrinkage
• Do not leave dry cleaning only or non-tumble dry items in your bag!.
• Check garment pockets etc for pens, tissues etc.
• Check and count your items on day collection We do not accept claims for missing items in service washes – It is not practical or cost effective to individually ticket all of your items therefore we have no record of what is in your bag. However CCTV and thorough inspection of machines throughout processing ensures every sock is returned!
• Wash & Fold is priced by our Bag ( small ,medium, large bag) mixed colours has to be separated into 2 different machines will be charged as 2 loads.
• Non tumble dry, hand wash items cannot be included in Wash & Fold.

Membership — Suspension and Cancellation

American Dry Cleaning Company reserves the right to suspend or cancel any membership account — including Classic, Platinum, and Concierge tiers — without notice and without refund of any annual or monthly fee, in any of the following circumstances:

Misuse of membership benefits, including but not limited to sharing of membership credentials or benefits with non-members

Fraudulent redemption of Clean & Redeem points, cashback, or promotional credits

Repeated conduct that is abusive, threatening, or disruptive towards branch or head office staff

Repeated breach of these Terms & Conditions

Any points, credits, or prepaid balances associated with a suspended or cancelled account will be forfeited with immediate effect. The company’s decision regarding suspension or cancellation is final.

Concessions

American Dry Cleaning Company (“ADCC”) may host third-party service concessions on its premises, including but not limited to cobblers, key-cutting services, in-house retailers and other independent providers (“Concessions”).

ADCC acts solely as the host of these services and does not provide, supervise, or guarantee the work performed by the Concessions. Accordingly:

1. ADCC shall not be held responsible or liable for any loss, damage, defect, or delay arising from the services provided by a Concession.

2. Any complaints, claims, or disputes relating to a Concession’s services must be addressed directly with that Concession.

3. Customers acknowledge that all contractual and statutory obligations, warranties, and liabilities rest solely with the Concession.

By using any Concession services on ADCC premises, you agree to these terms.

9. NOTICES AND COMMUNICATION AND CHANGES IN THE INFORMATION SUPPLIED BY THE CUSTOMER

The Customer agrees to accept service of notices and communication from the Company, to include, without limitation, product and offer notifications, accounts and payment notifications and reminders and will accept formal service by all of the methods listed overleaf in the application for trade account and shall include for the avoidance of doubt, post by any class and recorded delivery, fax, e-mail, telephone call and text message.
The Customer must inform the Company in writing of any change of name, trading status or any change in contact details contained within the trade account and must be able to provide copies of such request as evidence in any dispute that may arise out of such changes notwithstanding the fact that acceptance of any changes for the purpose of continue trading and use of the trade account will be at the sole discretion of the Company.

10. ONLINE REVIEWS & SOCIAL MEDIA

American Dry Cleaning Company values honest and constructive customer feedback. However, we reserve the right to take appropriate action, including legal action, in response to any online review, social media post, or public statement made by a customer that is demonstrably false, materially misleading, or defamatory.

Where a formal complaint is live and being actively investigated or resolved by our Customer Service team, we ask that customers refrain from making public statements about the matter pending resolution. The existence of a live complaint does not constitute verification of the facts as stated by the customer.

Nothing in this clause restricts a customer’s right to leave an honest, factually accurate review of their experience with American Dry Cleaning Company.

11. FORCE MAJEURE

American Dry Cleaning Company shall not be liable for any failure or delay in performing its obligations under these Terms & Conditions where such failure or delay results from any cause beyond our reasonable control. Such causes include, but are not limited to: acts of God; fire, flood, earthquake or other natural disaster; epidemic or pandemic; war, terrorism, or civil unrest; industrial action or labour disputes; failure of utility services or transport infrastructure; government action, regulation or restriction; or the failure of any third-party supplier or service provider.

In such circumstances, we will notify you as soon as reasonably practicable and will use all reasonable endeavours to resume normal service. Where a garment or item has been submitted for processing and we are unable to complete or return it due to a force majeure event, we will exercise reasonable care in the storage and safekeeping of your items for the duration of the event. Our liability in such circumstances shall be limited to the return of your garments in the condition in which they were received.

12. GOVERNING LAW AND JURISDICTION

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter.

Nothing in this clause shall limit the right of American Dry Cleaning Company to take proceedings against a customer in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

These Terms & Conditions do not affect your statutory rights.